You reached out — that's the brave part

You are not alone.

Whether it's for you or someone you love, our team is here to listen — free, confidential, and without judgment. Reaching out is the first step, and we'll take the next ones with you.

Confidential helpline · 24/7
0903 427 6971
Free to call · every day
If someone is in immediate danger or has overdosed, call emergency services on 112 right away. Then reach out to us — we'll help with what comes next.

What happens when you reach out

No forms, no judgment. Just a conversation, at your pace.

1

You reach out

Call, WhatsApp, or fill the form. Anonymously if you prefer.

2

We listen

A trained team member hears you out — in confidence.

3

We guide

Together we find the right next step for your situation.

4

We stay

Referrals, support and follow-up — we don't disappear.

Signs it may be time to reach out

Withdrawing from friends or family
Sudden changes in mood or sleep
Falling grades or lost interest
Secrecy or missing money
Needing more to feel the same
Trying to stop, but can't

You don't need to be certain. If something feels wrong, that's reason enough to talk to us.

Our promise to you

It's completely free
It's confidential
No judgment, ever
You can stay anonymous
You decide every next step

Prefer to write it down?

Leave a message and a trained team member will reach back — discreetly, on the channel you choose. Share only what you're comfortable with.

Your message is confidential and never shared.

Common questions

Is it really confidential?

Yes. What you share stays between you and our team. You can also reach out anonymously.

I'm worried about someone else.

That's welcome. We help families and friends figure out how to support a loved one.

Does it cost anything?

No. Our helpline and guidance are free. We'll be transparent about any external service costs.

What if I'm not ready to stop?

That's okay. There's no pressure. We meet you where you are and go at your pace.